Velintor LLC is committed to delivering high-quality guitar products to our customers across the United States in a timely and secure manner. This Shipping Policy explains how orders are processed, shipped, and delivered when you make a purchase from our website. By placing an order with Velintor LLC, you agree to the terms outlined in this policy.
Order Processing
All orders placed through our website are processed during regular business hours, Monday through Friday, from 9:00 AM to 5:00 PM Eastern Standard Time, excluding public holidays. Orders are typically processed within one to three business days after payment has been successfully confirmed. Once your order has been processed, it will be prepared for shipment.
Please note that processing time is separate from shipping time and may vary during peak seasons, promotional periods, or due to unforeseen circumstances.
Shipping Locations
Velintor LLC currently ships orders within the United States only. We do not offer international shipping at this time. Orders placed with shipping addresses outside the United States may be canceled or delayed.
Shipping Methods and Delivery Time
We work with reliable shipping carriers to ensure safe and timely delivery of your guitar products. Delivery times may vary depending on your location, shipping method selected at checkout, and carrier operations. Estimated delivery times are provided for reference only and are not guaranteed.
Once your order has been shipped, you will receive a confirmation email containing tracking information so you can monitor the status of your delivery.
Shipping Costs
Shipping costs are calculated at checkout based on the shipping method selected, order size, weight, and delivery destination. Any applicable shipping charges will be clearly displayed before you complete your purchase.
Velintor LLC reserves the right to update shipping rates or offer promotional shipping offers at any time without prior notice.
Order Tracking
After your order has been shipped, you will receive an email with tracking details. Tracking information may take up to 24 hours to become active after shipment confirmation. If you experience any issues with tracking or delivery updates, please contact our customer support team for assistance.
Delays and Carrier Issues
While we strive to deliver orders on time, Velintor LLC is not responsible for shipping delays caused by carriers, weather conditions, natural disasters, customs issues, or other factors beyond our control. In such cases, we appreciate your patience and will assist you in coordinating with the carrier whenever possible.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout. Velintor LLC is not liable for delays, lost packages, or additional shipping costs resulting from incorrect or incomplete addresses. If an order is returned due to an address error, additional shipping fees may apply for reshipment.
Lost or Damaged Shipments
If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery or expected delivery date. We may request photos or additional information to assist with the investigation. Velintor LLC will work with the shipping carrier to resolve the issue in accordance with carrier policies.
Changes and Cancellations
Once an order has been processed or shipped, it may not be possible to make changes or cancellations. If you need to modify or cancel an order, please contact us as soon as possible, and we will do our best to assist you before shipment.
Policy Updates
Velintor LLC reserves the right to update or modify this Shipping Policy at any time to reflect changes in business practices or legal requirements. Any updates will be posted on this page along with the revised “Last Updated” date. Continued use of our website constitutes acceptance of the updated policy.
Contact Us
If you have any questions regarding shipping, order status, or delivery, please contact us using the information below:
Velintor LLC
Address: 1624 N Meadowcrest Blvd, Crystal River, FL 34429, United States
Phone: +1 352-795-5009
Email: support@velintor.com
Customer Service Hours: Monday–Friday, 9AM–5PM EST